Last updated: 28 September 2026

Schickerling respects your privacy

Schickerling Property Pty Ltd ACN 660 370 865, trading as Schickerling (“Schickerling”, “we”, “us” or “our”), is committed to protecting the privacy and security of the personal information entrusted to us.

We provide real estate sales, property management, leasing, property advisory and related property services. In providing those services, we may collect and handle personal information about vendors, purchasers, prospective purchasers, rental providers, renters, prospective renters, clients, prospective clients, contractors, suppliers and other individuals.

We manage personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Where we provide services regulated by the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF Act), we are also required to collect, use, verify, disclose and retain certain personal information in order to comply with our AML/CTF obligations.

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information and how you may access or correct your information or make a privacy complaint.

What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Depending on the nature of our relationship with you, the personal information we may collect can include:

• your name;

• residential, postal and property addresses;

• telephone numbers and email addresses;

• date of birth;

• occupation and employment information;

• photographs, video and other images;

• property ownership and property-related information;

• details contained in contracts, authorities, leases, applications and other documents;

• financial information including bank account details, income information and financial capacity;

• information relating to rental applications and tenancy history;

• referee information;

• business names, ABNs and ACNs;

• information about companies, trusts, partnerships and other entities with which you are associated;

• details about directors, trustees, partners, representatives, authorised persons and beneficial owners;

• identification information such as driver licence, passport or other government-issued identification details;

• information required to establish or verify your identity;

• information relating to the source of funds or source of wealth where reasonably required;

• information relevant to customer due diligence, identity verification and AML/CTF risk assessment;

• information obtained from publicly available records, databases or registers; and

• any other information reasonably necessary for us to provide our services or comply with our legal obligations.

We only seek to collect personal information that is reasonably necessary for our functions and activities or where collection is required or authorised by law.

Sensitive information

In some circumstances we may be required or authorised by law to collect information that is classified as sensitive information under the Privacy Act.

For example, information relevant to determining whether a person is a politically exposed person (PEP) or to completing enhanced customer due diligence may involve information that is sensitive in nature.

We will only collect sensitive information where permitted by law and where it is reasonably necessary for our functions or activities.

How we collect personal information

We generally collect personal information directly from you.

This may occur when you:

• contact us by telephone, email, online enquiry or in person;

• engage us to sell, lease, manage, acquire or advise upon a property;

• enquire about a property;

• attend an open for inspection;

• make an offer to purchase or lease a property;

• complete a rental application;

• enter into a contract, authority, lease or other agreement;

• subscribe to our communications;

• interact with our website or social media;

• enter a promotion or competition;

• provide feedback;

• provide identification or financial information;

• undertake an identity verification or customer due diligence process; or

• otherwise communicate or transact with us.

We may also collect personal information from third parties where it is lawful and reasonable to do so.

These third parties may include:

• your authorised representatives;

• vendors, purchasers, rental providers and renters;

• other real estate agents;

• conveyancers and legal practitioners;

• accountants and financial advisers;

• mortgage brokers and financial institutions;

• referees;

• owners corporations;

• tradespeople and contractors;

• government agencies and statutory authorities;

• publicly available registers and databases;

• land title and corporate registers;

• identity verification and AML/CTF service providers;

• property information providers;

• tenancy databases;

• credit or information service providers where permitted by law; and

• other organisations involved in a property transaction or in providing services to us or to you.

Where required by the Australian Privacy Principles, we will take reasonable steps to ensure that you are made aware of the circumstances in which your personal information has been collected.

Information collected through our website

When you use our website, certain information may be collected automatically, including:

• your IP address;

• browser and device information;

• the date and time of your visit;

• pages viewed;

• links selected;

• documents downloaded;

• referring websites; and

• general website usage information.

We may use cookies, analytics technologies and similar tools to understand how visitors use our website, improve our services and measure the effectiveness of our marketing.

Some website analytics and technology providers may process information on our behalf in Australia or overseas.

You can manage cookies through your browser settings, although disabling cookies may affect the functionality of some parts of our website.

Why we collect and use personal information

We may collect, hold, use and disclose personal information for purposes including:

• providing real estate sales, leasing and property management services;

• providing property consulting and advisory services;

• responding to enquiries;

• marketing and advertising properties;

• arranging property inspections;

• assessing rental applications;

• communicating with vendors, purchasers, rental providers and renters;

• administering contracts, authorities, leases and property transactions;

• arranging trades, repairs, maintenance and other property services;

• verifying information supplied to us;

• managing accounts, payments and trust money;

• verifying identity;

• complying with AML/CTF obligations;

• undertaking customer due diligence;

• assessing and managing money laundering, terrorism financing and proliferation financing risks;

• complying with statutory record-keeping obligations;

• complying with legal, regulatory and professional obligations;

• managing disputes, complaints and legal claims;

• maintaining the security of our systems, people and property;

• improving our services;

• conducting business administration; and

• communicating with you about our services where permitted by law.

We may also use personal information for another purpose where you would reasonably expect us to do so and the purpose is related to the purpose for which the information was collected, or where otherwise permitted or required by law.

Anti-Money Laundering and Counter-Terrorism Financing

Certain real estate services provided by Schickerling are regulated under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 and associated AML/CTF Rules.

When those requirements apply, we may be legally required to undertake customer due diligence in relation to parties involved in a real estate transaction.

This can include both the person for whom we are acting and, in certain circumstances, the other party to the transaction.

Information we may collect for AML/CTF purposes

Depending upon the customer and the transaction, we may collect information including:

• full legal name;

• date of birth;

• residential address;

• nationality or country of residence where relevant;

• driver licence, passport or other identification information;

• details necessary to verify identity;

• information about a company, partnership, trust or other legal entity;

• information about directors, trustees, partners or authorised representatives;

• beneficial ownership and control information;

• information concerning the nature and purpose of the business relationship or transaction;

• occupation or business activity;

• information relevant to determining whether a person is a politically exposed person;

• source of funds or source of wealth information where required;

• information necessary to assess money laundering, terrorism financing or proliferation financing risk; and

• other information required or authorised under AML/CTF legislation.

Why we collect AML/CTF information

We may collect and use this information to:

• establish and verify the identity of customers and relevant persons;

• satisfy customer due diligence requirements;

• identify beneficial owners and persons exercising control;

• assess and manage financial crime and AML/CTF risks;

• conduct electronic identity verification and screening;

• comply with record-keeping obligations;

• comply with requirements imposed by AUSTRAC; and

• otherwise meet our obligations under the AML/CTF Act and AML/CTF Rules.

Where required or authorised by law, information may be provided to AUSTRAC, law enforcement bodies, regulatory authorities or other government agencies.

Certain legal restrictions may prevent us from informing an individual about particular AML/CTF compliance activities or disclosures.

If you do not provide required AML/CTF information

In circumstances where we are legally required to identify or verify you or undertake customer due diligence, failure to provide information we reasonably require may mean that we:

• cannot commence providing a regulated service;

• cannot continue providing a regulated service;

• need to delay or decline a transaction or service; or

• are required to take other steps under applicable law.

Electronic identity verification and AML service providers

We may use specialist third-party technology and service providers to assist us with:

• collecting identity information;

• electronically verifying identity;

• verifying identification documents;

• checking corporate and beneficial ownership information;

• PEP and sanctions screening;

• AML/CTF customer due diligence;

• fraud prevention;

• compliance record keeping; and

• secure storage of compliance information.

Information supplied to these providers is limited to information reasonably necessary for the relevant service and is handled subject to applicable privacy and data security requirements.

Where appropriate, we may provide a separate privacy collection notice at or before the time AML/CTF information is collected.

Identification documents

Where identification documents such as a driver licence or passport are used to verify identity, we seek to minimise the amount of identification information that we retain.

The AML/CTF Act does not generally require us to retain a scanned or photocopied image of an identification document merely because it was used for identity verification.

Where appropriate, we may instead retain information necessary to demonstrate that identification and verification were completed, including:

• the type of identification document;

• relevant identification details;

• the verification method used;

• the outcome of verification;

• the steps taken to identify the customer; and

• information required to demonstrate compliance with our legal obligations.

Where we obtain a complete copy or image of an identification document, we will take reasonable steps to securely destroy or de-identify it once we no longer require it for a lawful purpose, unless we are required or authorised by law to retain it.

Disclosure of personal information

We may disclose personal information where reasonably necessary to provide our services or conduct our business.

Recipients may include:

• vendors and purchasers;

• rental providers and renters;

• prospective purchasers and renters where appropriate;

• other real estate agents;

• conveyancers and solicitors;

• accountants, advisers and consultants;

• owners corporations;

• financial institutions and mortgage brokers;

• property valuers;

• building and pest inspectors;

• photographers, stylists and marketing providers;

• tradespeople and contractors;

• utility and service providers;

• property technology and software providers;

• cloud storage and IT providers;

• identity verification and AML/CTF service providers;

• tenancy database operators where permitted by law;

• the Residential Tenancies Bond Authority and other statutory authorities;

• government departments and regulatory bodies;

• AUSTRAC;

• law enforcement agencies;

• insurers;

• our professional advisers;

• service providers and contractors who assist us in operating our business; and

• other persons where you have authorised us to disclose the information.

We may also disclose personal information where required or authorised by an Australian law, regulation, court or tribunal order, subpoena, warrant or lawful government request.

We do not sell personal information to third parties.

Overseas disclosure and access

Some of the technology, cloud storage, software, identity verification, administration, marketing or other service providers used by us may operate or store information outside Australia.

As a result, personal information may in some circumstances be accessed, processed or stored overseas.

Where personal information is likely to be disclosed to an overseas recipient, we will take reasonable steps required by the Privacy Act in relation to that disclosure.

Where practicable, information about relevant overseas locations will be provided in this Privacy Policy, a collection notice or other communication provided at the time the relevant information is collected.

Our service providers and technology arrangements may change from time to time, and we periodically review our privacy and security arrangements accordingly.

Direct marketing

We may use your contact information to communicate with you about property, real estate services, market information, news or other services we reasonably believe may be of interest to you where permitted by law.

Marketing communications may be sent by email, SMS, telephone or other electronic means.

You may ask us to stop sending marketing communications at any time by:

• using the unsubscribe function contained in an electronic communication; or

• contacting us at [email protected].

An unsubscribe request will not prevent us from contacting you where communication is necessary to provide a service, administer an existing relationship or meet a legal obligation.

Social media

If you interact with Schickerling through a social media platform, the platform may collect and handle your personal information in accordance with its own privacy policy and terms of use.

Information that you choose to make publicly available through social media may be visible to other users and may be copied, shared or republished outside our control.

We encourage you to review the privacy settings and privacy policies of the social media platforms you use.

Photographs and video

As part of marketing, inspection, leasing, sales or property management activities, we may arrange or take photographs, video, floor plans or other images of a property.

We take reasonable steps to avoid unnecessarily publishing personal information visible within a property. Occupants should also take reasonable steps to secure or remove documents, photographs, valuables and other personal items that they do not wish to appear in property marketing materials.

Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Depending on the nature of the information and the systems involved, these measures may include:

• password protection;

• access controls;

• multi-factor authentication;

• secure cloud systems;

• encryption where appropriate;

• restricted access to sensitive information;

• staff and contractor confidentiality obligations;

• secure document storage;

• cybersecurity controls;

• data backup procedures; and

• secure destruction or deletion practices.

No method of electronic transmission or storage can be guaranteed to be completely secure. However, we take reasonable steps appropriate to the nature and sensitivity of the information we hold and our legal obligations.

We maintain processes for responding to suspected privacy and data security incidents and will comply with the Notifiable Data Breaches scheme where applicable.

Third-party websites

Our website may contain links to websites operated by other organisations.

Schickerling is not responsible for the privacy practices or content of third-party websites. We recommend that you review the privacy policy of a third-party website before providing personal information to it.

Data quality

We take reasonable steps to ensure that personal information we collect, use and disclose is accurate, up to date, complete and relevant having regard to the purpose for which it is being used.

We encourage you to contact us if your details change or you believe information we hold about you is incorrect.

Access to your personal information

You may request access to personal information we hold about you.

Requests should be made to:

Privacy Officer
Schickerling Property Pty Ltd
PO Box 880
MOONEE PONDS VIC 3039
Email: [email protected]

We will respond to requests within a reasonable period.

There is generally no charge for making an access request. In some circumstances, where permitted by law, we may charge a reasonable amount for costs associated with providing access.

We may refuse access in circumstances permitted by the Privacy Act or another applicable law. If we refuse access, we will generally provide written reasons for the refusal where required by law.

Correction of your personal information

If you believe personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you may request that we correct it.

We will take reasonable steps to consider and respond to your request.

Where required by the Privacy Act, if we correct information that has previously been disclosed to another organisation, we will take reasonable steps to notify that organisation of the correction if you ask us to do so.

Retention and destruction of personal information

We retain personal information only for as long as it is reasonably required for the purposes for which it was collected or as required or authorised by law.

Different legal retention periods apply to different records.

For AML/CTF purposes, certain customer due diligence and transaction records are generally required to be retained for seven years, with the commencement of that retention period depending upon the type of record and the relevant transaction or business relationship.

This does not mean that we will automatically retain complete copies of identification documents for seven years.

Where personal information is no longer required for a lawful purpose and we are not required or authorised by law to retain it, we will take reasonable steps to securely destroy or permanently de-identify it.

Anonymity and pseudonyms

Where practicable and where we are not required by law to identify you, you may interact with us anonymously or using a pseudonym.

In many property transactions and regulated activities, however, it will not be practicable for us to provide services without knowing your identity.

In particular, AML/CTF legislation may require us to identify and verify individuals before providing certain regulated real estate services.

Automated systems and technology

We may use computer systems and third-party technology to assist with administrative processing, identity verification, AML/CTF screening, fraud detection, property management, rental applications and other business processes.

Where personal information is used by an automated system, we will manage that information in accordance with applicable privacy laws.

Where required by the Privacy Act, we will provide information about the kinds of personal information used and the types of decisions made or substantially assisted by automated systems.

Privacy complaints

If you have a question or complaint about how we have handled your personal information or believe that we have not complied with the Privacy Act or Australian Privacy Principles, please contact:

Privacy Officer
Schickerling Property Pty Ltd
PO Box 880
MOONEE PONDS VIC 3039
Email: [email protected]

Please provide sufficient information for us to understand and investigate your concern.

We will acknowledge and investigate privacy complaints and aim to provide a response within a reasonable period, ordinarily within 30 days.

If you are not satisfied with our response, you may be entitled to make a complaint to the:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• our business practices;

• technology;

• service providers;

• regulatory requirements; or

• privacy and AML/CTF laws.

The current version will be published on our website and will show the date on which it was last updated.

Website Disclaimer

The information published on the Schickerling website is provided for general information purposes only.

While we take reasonable care to ensure that information published on our website is accurate and current, property information, market information, prices, dimensions, areas, photographs, floor plans, descriptions, availability and other material may be supplied by third parties and may change without notice.

Nothing on this website constitutes legal, financial, taxation, investment or other professional advice.

Prospective purchasers, renters, rental providers, vendors and other users should make their own enquiries and obtain independent professional advice appropriate to their individual circumstances before making decisions or entering into transactions.

Property measurements, floor areas, boundaries, distances and other dimensions are approximate unless expressly stated otherwise and should be independently verified where material.

Information relating to schools, transport, local amenities, zoning, planning controls, development potential and other property matters should be independently verified with the relevant authority or professional adviser.

To the maximum extent permitted by law, Schickerling Property Pty Ltd does not accept responsibility for loss or damage arising solely from reliance on information contained on this website where that information has been supplied by a third party or is general in nature.

Nothing in this disclaimer excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under Australian law.

External websites linked from this website are provided for convenience only. Schickerling Property Pty Ltd does not control and is not responsible for the content, security, accuracy or privacy practices of those websites.

Contact us

For questions about this Privacy Policy, our privacy practices or the personal information we hold about you, please contact:

Schickerling Property Pty Ltd
Trading as Schickerling Real Estate
ACN 660 370 865
PO Box 880
MOONEE PONDS VIC 3039.
Phone: 0460 028 000
Email: [email protected]

Last updated: 28 September 2026